Frequently Asked Questions (FAQs)
Here are some of the commonly asked questions and corresponding answers to address those initial inquiries.
Property Management of VA aims to make leasing properties and any related business as easy as possible. If you don't find the answer you need, feel free to reach out to our office at (540) 949-4900 and one of our dedicated agents will be happy to assist you.
Tenant Related
What do I do if my income or job changes?
Call our office at (540) 949-4900 and our agents will talk with you about your options.
What if I know I'm going to be late on paying my rent?
Call our office at (540) 949-4900 and we will make a note that it will be received late. There may be late fees applied.
How do I receive a copy of my lease?
PMV offers each tenant a secure 24/7 TENANT PORTAL where they can check on rent status, read their lease, submit maintenance requests, and more.
What are some of my rights as a tenant?
It is important that every renter knows their rights and PMV makes sure you know them. Check out the links below for more information.
- HUD's surrounding service and support animals. HUD's most recent notice.
- All prospective tenants in Virginia must have access to the Virginia Statement of Tenant Rights and Responsibilities.
- Department of Housing and Community Development Tenant Resources
How do I submit a maintenance request?
PMV offers each tenant a secure 24/7 TENANT PORTAL where they can submit maintenance requests and more.
How do I file a complaint on my neighbors?
PMV offers each tenant a secure 24/7 TENANT PORTAL where you can communicate with our office and advise our staff of the situation. We are dedicated to ensuring our tenants are safe and secure. If you have a complaint, please let our office know so we can remedy the situation.
Can I pay my rent online?
Yes. PMV offers each tenant a secure 24/7 TENANT PORTAL where they can pay their rent online, submit maintenance requests, and more.
Owner Related
Why should I choose to hire a property manager?
Property managers can manage various types of property: residential, commercial, industrial, and property for special purposes. We take responsibility for day-to-day repairs and maintenance, security, and upkeep of properties. We also collect rent, handle tenant complaints, advertise and lease vacant properties, and more. We make owning investment properties easy.
I have finally decided to hire a property manager. What services do you offer?
You can learn about what we offer on our SERVICES page. Once you are ready, simply call our office at (540) 949-4900 and we will set up a time to meet and go over the details and answer any questions you may have. Know that you are in the best hands here at Property Management of Virginia.
How do I know you are the company I should choose?
Property Management of VA is a locally owned, well-invested company with over 800 properties to demonstrate our success. Our dedicated staff are Licensed Real Estate Agents, as well as Certified Property Managers. We know the market, the trends, and how to ensure your return on investment (ROI) is maximized.
What if I have multiple properties?
That is no problem at all. Your properties will be well-cared for and managed by a team of skilled professionals. Call our office today at (540) 949-4900 and we can go over the details.
How do I check on the status of my rental units?
PMV offers each owner a secure 24/7 OWNER PORTAL where they can check on rent status, read important messages, submit maintenance requests, and more.
I live out of state, but I would love to buy an investment property in Virginia. Could you help me?
Absolutely. PMV has veteran real estate agents ready to help you every step of the way. We can scout properties, send live videos, negotiate the best price for the property, and everything in between. Call our office at (540) 949-4900 or send us a message on our Contact Page and we can get you started.
General
What are your office hours?
Our office is open during the week from Monday through Friday from 8am-5pm. Please note that there are some holidays that we close the office so our team can enjoy the time with their friends and families.
Monday | 8am-5pm |
Tuesday | 8am-5pm |
Wednesday | 8am-5pm |
Thursday | 8am-5pm |
Friday | 8am-5pm |
Saturday | CLOSED |
Sunday | CLOSED |
Can I pay my rent in person?
Absolutely. Our office is open Monday through Friday from 8am-5pm and you can pay your rent in person.
Are all of your available rentals listed on your website?
Yes. All of our available listings are published here on our website, as well as Zillow, Trulia, Hotpads, and more. PMV does keep a high rented percentage so there may be times when there are only a few available. Keep checking our website for updates daily.